Your parcel will be delivered via Ninjavan. Kindly note that the delivery timeframe includes the packing of your order after purchase confirmation. During sale/peak periods, please note that there may be a delay in deliveries.
Delivery Mode
Delivery Fee
Timeframe (Working Days)
Remarks
Express Courier
Free
1 - 3 working days
-
Ninja Collect
Free
1 - 3 working days
Choose from over 1,000 pick-up locations
Self-Collection At Stores
Free
Immediate - 3 working days
-
International
International shipping rates are as follows. We ship to Malaysia via Ninjavan, and to all other international destinations listed via Skynet. During sale/peak periods, please note that there may be a delay in deliveries.
Destination
Shipping Fee
Free Shipping Above This Value
Timeframe (Working Days)
Malaysia
RM10
RM150
4 - 7 working days
Indonesia
US$12
US$80
4 - 9 working days
China
¥80
¥500
4 - 9 working days
Hong Kong
HK$80
HK$500
4 - 9 working days
Taiwan
NT$300
NT$2000
4 - 9 working days
South Korea
₩15000
₩85000
4 - 9 working days
Japan
¥1200
¥8000
4 - 9 working days
Australia
A$15
A$100
4 - 9 working days
New Zealand
NZ$20
NZ$120
4 - 9 working days
United States
US$20
US$100
4 - 9 working days
Canada
C$25
C$150
4 - 9 working days
Kindly note that the delivery timeframe includes the packing of your order after purchase confirmation, but does not include delays if your parcel is held up by Customs authorities. If taxes and/or duties are charged for your parcel, you are responsible for settling them before delivery can proceed.
If you have missed your delivery, please arrange for a re-delivery with Ninja Van on their website by keying in your tracking number. One-time re-delivery is free!
Please do note that if the re-delivery fails and parcel is returned to us, self-collection at any of our stores is advisable as delivery fee is chargeable for a second courier delivery.
You may log in to your account on our website, click on Account Summary to check the status of your order. Once your order is shipped, the tracking number will be sent to you via email, and will also be displayed on your Account Summary page. You may use the tracking number to track the delivery status of your parcel on our respective delivery partners' websites.
After your order is shipped, you will receive an email notifying you of your parcel tracking number. The tracking number will also be displayed on your Account Summary page, once your order has been shipped. With the tracking number, you can stay updated on the delivery status of your parcel on the Ninjavan website, for deliveries within Singapore and Malaysia. For international orders, hop onto the Skynet's website to track your order.
As customs and import fees varies, we are unable to advise the amount payable for the parcel once it reaches your country. Please do check with your customs and import authority for more details.
If you choose to reject the delivery of the order once it has reached the destination country, please do note that an admin charge will be levied on you.